Branch Troubleshoot Guide

Connection Required

To access the companion app, your device needs to be on the Guest Wi-Fi.

Having Trouble?

If you are connected to the Wi-Fi but still see this page, a "Privacy Setting" or "VPN" might be blocking the connection.

  • On iPhone/iPad: Open Settings > Tap your Name > iCloud > Private Relay and turn it off until you leave the museum.
  • Using a Work Device? Please temporarily turn off any VPN apps

IP Address: Unknown

Please deploy to view content for your branch

Failed to load application

Please check you are connected to the museum network